Shipping Policy

Due to high volume, please expect orders to take longer than our usual processing time (2-5 business days). We will continue to do our best at processing it within our normal time period, however there may be additional delays due to backlog.

 

Due to COVID-19 a lot of our orders are having extreme delays in areas of the world due to the unprecedented shutdowns across the globe. Unfortunately due to this we cannot guarantee a specific date of arrival as some of our partnered couriers are experiencing staff shortages and/or partial to complete shutdowns in multiple areas.

All orders will be processed and shipped as soon as possible but please expect delays to the current World Wide Pandemic. For any questions or concerns please contact us at info@pawsitive-products.com

  

"We value our employees and customers during this trying time. Our goal is to make your order as easy and safe as possible while keeping our employees safe as well. Orders will be processed according to current CDC guidelines and all precautions are being taken at this time. We appreciate your patience."

 

Generally all of our items arrive within 3 weeks of placing your order, however that may not be true for every case. Please allow 2-5 business days for processing time and allow an additional 2-3 weeks for delivery. If your order has not arrived within 6 weeks of placing your order please contact us immediately and we will be happy to resolve the issue. In extreme cases it can take up to 8 weeks to deliver your order, however this is rare.

In MOST cases orders will come with one, or more, tracking numbers free of charge. However, not all orders will come with tracking. In order to track your order please visit our info page here.